Refund policy

At iPaatti, customer satisfaction is our top priority. We understand that sometimes things don't go as planned. That’s why we offer a 10-day return policy from the date of delivery for eligible orders within Singapore.

Eligibility for Returns

To be eligible for a return:

The item must be unused, in its original condition, with all tags attached, and in its original packaging.
A receipt or proof of purchase is required.
Return requests must be initiated within 10 calendar days of receiving the product.

Please contact us at support.ipaatti@ipaatti.net to start a return. Items returned without prior approval will not be accepted.

How Returns Work?

For defective, damaged, or incorrect items, we will provide a prepaid return shipping label where applicable.
For change-of-mind returns, the customer is responsible for return shipping costs.
Once your return is received and inspected, we’ll notify you of your refund status.
Approved refunds will be processed to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to reflect the amount.

Non-Returnable Items

The following items are non-returnable:

Custom-made or personalised items
Personal care and safety goods (e.g. masks, gloves)
One-time use or hygiene-related products
Hazardous materials, flammable liquids, or gases
Sale items or products marked “final sale”
Gift cards (non-refundable, expire one year from purchase)

Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return the original product and place a new order.

Singapore Compliance

This policy is designed in compliance with applicable Singapore consumer protection requirements, including:

Consumer Protection (Fair Trading) Act (CPFTA)
Singapore e-commerce and consumer transaction guidelines

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome. If your refund is approved, it will be automatically issued to your original payment method.

Please note that it may take some time for your bank or credit card provider to process and post the refund.

Need Help?

If you have questions about returns or need help with your order:

📧 Email us at support.ipaatti@ipaatti.net